Looking for your order status or having issues with ordering? Browse the answers below or contact our support representatives.
We understand that purchasing a printer is a big decision, and that you might not have all the information you need. So don’t hesitate to call us for assistance with any of the following:
Information about your order is available instantly on lexmark.com. From our home page, choose “Order Status” and then enter you order number and email address when prompted.
We accept Visa, MasterCard, Discover, and American Express. Best yet, you can use your card with confidence, thanks to our secure server, which encrypts all submitted information.
We currently do not accept international credit cards.
Lexmark is all about top-quality tools to make you more productive and save you money. So for any physical product you order (as opposed to downloads, warranties, etc.), we will not bill your card until your order is actually shipped. This includes backordered or preordered items, as well as items shipped separately—we will bill your card only when each item is shipped.
The charge will appear on your credit card as: Lexmark.
This depends on your order, where you are ordering from, and where you are shipping to. But don’t worry, we take care of it for you during checkout—immediately after you have entered your billing and/or shipping address, we will calculate any applicable sales tax and add it to your total for you to review.
Sales Tax Exemptions: We will gladly credit sales tax for tax exempt entities. Just fax us your receipt or order number and a copy of your tax-exemption form with an address matching your order's billing or shipping address. Fax number: 1-972-421-9801.
We only accept credit cards at this time.
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
If you are ordering a physical product (as opposed to downloads, warranties, etc.), a shipping information page will be included during checkout. This is where you can enter a separate shipping address and also choose your shipping method.
No. Your card number should be entered in as a continuous string of numbers.
There are several potential reasons for a failed credit card transaction. Your card may have expired or reached its limit. Or a credit card computer, either on our end or your bank's end, may have encountered a machine error.
If you do have problems, you can contact Customer Service for assistance. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.
Mon-Fri 8am-12am ES
If you have created a free Lexmark.com account, you can always find all your orders by signing in and clicking My Account on any Lexmark.com page.
We can also help you find an order right here. Just enter the information below.
View order history by logging into My Account page and click "My Orders"
Lexmark is committed to making your experience with our products as rewarding and productive as possible. Here are your options for helpful, customer-oriented technical support:
Cookies are a way for Lexmark.com to recognize you and facilitate your shopping and service experience so that you have fewer forms to fill out and in general have a more efficient visit. In other words, we rely on them to help serve you better.
If you're using Internet Explorer 6+, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.
If you're using Internet Explorer 5.x, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Security tab. Select Internet, then Custom Level. Scroll down to Cookies and choose Enable.
If you're using Netscape 7+, go to the Edit menu and select Preferences. Double-click the Privacy & Security category, select Cookies. Set your Cookies preferences.