IT EBA BUSINESS SYSTEMS ANALYST - D365 FRONT OFFICE ANALYTICS & ACCESS MANAGEMENT
Business Area: Connected Technology
Job Purpose/Mission/Summary
Accountable for implementing and optimizing D365 Sales and Services Analytics functionality, as well as managing user access within D365.
Key Roles and Responsibilities:
D365 Sales and Services Analytics (Front Office):
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Delivery of projects and continuous improvement initiatives
- Understand and document business requirements/solutions
- Obtain understanding of D365 Analytics to support business requirements and continuous improvement initiatives for reporting
- Propose and review solution design with business for sign-off
- Perform knowledge transfer to IT AMS
- Provide training to business key-user/super-user
- Development and execution of test plans for unit, functional and regression testing
- Level 3 production support of critical incidents, when required
D365 Access Management:
- Approves, provisions, reset or terminate user’s access to D365 system
- Initiates D365 and other systems access revalidation process
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Attends to
- tickets and D365 Security issues by performing root cause analysis and resolution and
- other D365 User Security set up requests
- Generates and analyze reports for SOD analysis, access revalidation activities, access monitoring, errors monitoring and audit compliance
- Prepare BDO Walkthroughs and Audit request
- CI Effort related to D365 User set up per workstream
- Participate in testing activity
- Documentation of process
- Perform other tasks as assigned by the manager or Process Lead
Skills, Knowledge and Abilities:
- Knowledgeable on D365, Power BI or any Business Intelligence reporting tool
- Ability to communicate technical information to non-technical audience
- Good analytical (root cause analysis) and problem-solving skills
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Personal Credibility
- Able to work in a cross-functional team with diverse background
- Ability to effectively multi-task and prioritize items to complete tasks efficiently and within expected timelines
- Effective English language skills, verbal and written communications
- Effective training and work session facilitation capabilities
- Uses appropriate confidentiality
- Able to disseminate information appropriately
Education and Experience:
- BS degree in any of the following: Accounting, Engineering, Computer Science
- Minimum two years either in Finance, Sales, and Services within or outside of Lexmark
- Experience in D365 Sales and Services processes is a plus
- Willing to work on EMEA shift
You may send your application to recruitment@lexmark.com.