Lexmark appoints Melanie Ford Healthcare Industry Consultant for Australia and New Zealand

New sector specialist will provide support to direct and indirect customers in healthcare across ANZ.

SYDNEY, Australia. 18 August 2021

After three decades in the healthcare sector, initially as a Clinical Nurse Specialist and later as a clinical expert in the realm of Digital Health Records, Melanie brings strategy, knowledge and experience to the Lexmark business in ANZ.

Melanie is a former State and National Board Member of the Australasian Institute of Digital Health (formerly known as HISA), she brings a wealth of knowledge and experience to both current and future clients.  Her experience includes industry leading healthcare technology and consulting organisations such as Telstra Health and Cerner Corporation. As a Clinical Consultant, she has worked with Silver Chain and Uniting, bringing additional skills in aged, community and disability services.

At Lexmark, Melanie will be tasked primarily with supporting care organisations to bridge gaps in information and efficiency across all facets of healthcare. She will be working side-by-side with customers to solve pain points, cut costs and streamline everyday processes freeing up front line staff to focus on caring for their patients. Melanie will also support customers with innovative, best of breed solutions tailored to specific organisational needs.

Stephen Bell, Regional Director of Lexmark ANZ, said: “We’re very pleased to have Melanie joining our business as our Healthcare Industry Consultant based locally here in Australia. This appointment underscores the importance we place on helping our current and prospective customers, and our channel partners supporting the healthcare vertical.

“Since the start of this pandemic, the healthcare industry has come under tremendous pressure.  With her ability to derive deep insight into the challenges faced by the industry, Melanie is going to be incredibly important in helping Lexmark provide the best possible support in a difficult time for healthcare providers.  

“Lexmark manages thousands of devices that support a wide range of healthcare providers across Australia and New Zealand. Our team in ANZ will be leveraging Melanie’s guidance in how to best apply our leading technologies to deliver nimble and practical solutions that will help our customers navigate smoothly through this period of major changes.”

Melanie is passionate about the role contemporary technology can provide to the healthcare industry to best support frontline healthcare workers, improve care efficiency and drive the best possible patient outcomes.

Melanie Ford, Healthcare Industry Consultant at Lexmark ANZ, said: “I’m thrilled to be joining the Lexmark team and to lead the company’s efforts in helping both direct healthcare customers and those via Lexmark’s vast network of channel partners bridge the digital divide.

“In 1997, I embarked on my first EMR (Electronic Medical Record) implementation. I truly believed that this was the solution to a comprehensive medical record. As time passed by, I realised software only satisfied part of the solution. Joining Lexmark is an attractive move for me because the company combines its hardware quite seamlessly with cloud-based software solutions,” she added.

Malanie holds a Master’s degree in Nursing, post graduate qualifications in Oncology as well as undergraduate qualifications in Literature, Education and History.

Lexmark’s technology leadership allows healthcare providers to work seamlessly between their electronic systems and core processes, many of which rely heavily on printed documents and labels. From ensuring that mission critical, printed documents are produced accurately and reliably, to scanning solutions that streamline data entry, Lexmark’s solutions are intentionally engineered to meet the highest security standards with the reliability that ensures health workers can focus on patients, not print.

About Lexmark

Lexmark creates innovative IoT- and cloud-enabled imaging technologies that help customers worldwide achieve their vision of print simplicity, security, savings and sustainability.