Challenge
In order to produce all its printed material, Fulham FC staff were relying on a variety of aging printers, distributed across three different locations – the stadium offices in Fulham, the club training grounds south of the Thames in Surrey, and another office also in Surrey. The office space at each location is not open plan, so every individual room required its own printer. Furthermore, because three different brands of printer were being used across all the offices, all with rolling customer service contracts, when issues occurred, support was poor. In summary, the club’s print hardware had passed its usability date, which was pushing service costs high.
Fulham FC had two main goals, regaining the ability to rely on its printers and establishing a stable print infrastructure backed-up with solid service support under a single service level agreement.
Solution
Fulham FC turned to Workflow Group, a specialist document and print services company and Lexmark business solutions partner, both of which have experience working with football clubs and meeting their requirements. Workflow worked closely with Fulham FC to identify how and where staff use printing and scanning. After a detailed assessment, a new managed print solution was proposed, aiming to stabilise the club’s print environment and provide it with the reliability it required.
The new fleet of Lexmark devices comprised twenty-seven colour multi-function printers (MFPs) and eighteen desktop colour printers in a mix of A3 and A4 sizes, replacing all existing desktop machines. All printers across the three sites are networked and integrated with automated service management software so that consumable use is tracked and toner, paper and parts are ordered and delivered to be available ahead of when they are needed.
The installation was rapid, with all devices up and running in one full day per site, which meant disruption was kept to a minimum. For peace of mind, the whole deployment is fully monitored and maintained by Workflow and its high level service agreements.
Results
The printer fleet deployment at Fulham FC has provided the club with modern, robust devices that are more responsive, with touchscreen controls, and increased options.
This has resulted in:
▷ A reduction in the volume of colour printing, driving cost-savings
▷ A reduction in paper wastage, helping to support Fulham FC’s environmental policies
▷ Important improvements in security
Last but not least, the club now benefits from Workflow’s highly competitive response times following a customer service request.
