WW KEY USER AND DATA LEAD
Business Area: Cebu Global Customer Services
Job Purpose/Mission/Summary
The WW Key User and Data Lead is a critical role within our organization, responsible for managing and optimizing our global data systems and processes. This role serves as the primary point of contact for all data-related issues and inquiries, ensuring the integrity, accuracy, and consistency of data across all platforms.
Key Roles and Responsibities:
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Project Management
- Plans, schedules, monitors, evaluates and directs projects to ensure solutions sold are implemented. Produces all phases, activities, and tasks necessary for executing the project.
- Ensures all time, cost, and technical objectives are met.
- Provides contingency and problem resolution plans as needed.
- Develops and manages project change control procedures.
- Uses all methodologies and tools to ensure success of project.
- Manages all team personnel.
- Conducts progress reviews with client and team personnel.
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Data Lead
- Provides thorough Data Analysis for Lexmark Teams and Stakeholders within Cebu and across Geographies to help shape sound business decisions that align with the company’s goals.
- Execute data-related activities.
- Manages Stakeholder expectations and requirements.
- Prepares and presents data analysis and recommendations to stakeholders.
- Reports out to stakeholders on Monthly Business Reviews.
- Introduces innovation and design new or improved data analysis methodology and processes.
- Executes tasks in a timely manner, manage scorecard results or adherence to targets.
- Governs data and reports that include quality, consistency, security, and usage adoption.
- Coordinates with offshore resources and deliver throughout.
- Collects and interprets data and turns it into useful information which can be used by stakeholders to improve business processes and influence their decision-making processes.
- Mines and analyzes data across databases to support process optimization and improvement.
- Provides timely, informative, repeatable and actionable reports that highlight opportunities for improvement, trends and patterns useful in making sound business decisions.
- Executes processes and desk procedures relating to Business Intelligence reporting.
- Supports daily, weekly, monthly and adhoc reviews on current processes using operational metrics and reports.
- Identifies opportunities to transform and connect datasets and present innovative value-added solutions to business stakeholders.
- Works with Reporting Analyst and business owners to define new data collection strategies and analysis requirements.
- Maintains efficient desk procedures to carry out repeated tasks.
- Recommends controls by identifying problems and documenting improved procedures.
- Identifies incidents relating to data integrity, as well as business intelligence reports.
- Identifies and establishes safeguards on data to ensure that data quality is maintained and is available to meet the needs of the business.
- Collaborates with the business stakeholders to simplify data and break organizational silos, thereby finding opportunities and helping in resolving issues faced by relevant teams within scope.
- Collaborates with the IT teams to leverage solution that would enable the teams to provide decision makers an intuitive, interactive, self-service environment that enables them to monitor business results, predict outcomes and drive action plans for optimal business performance.
- Provide incident management activities for incidents relating to Business Intelligence reports and infrastructure.
- Research and evaluate new technologies and ideas, both internally and externally, to influence the strategies related to establishing our principles and policies.
Education, Experience & Skills Requirement:
- Bachelor's degree in Computer Science, Information Systems, or any related field.
- At least 3 years' experience in an operations or service delivery role.
You may send your application to recruitment@lexmark.com.