The Break Fix Management Specialist is responsible for monitoring and doing the required intervention of the Break Fix Work Orders (WO) and Sales Orders (SO) to meet the contracted customer Service Level Agreement (SLA). Works closely with internal Lexmark teams and 3rd party suppliers to address inquiries or issues regarding Break Fix activities through phone/email/chat, ensure timely and accurate actions until service WO completion and/or SO fulfillment.
The Break Fix Management Specialist is expected to provide accurate documentation on the relevant system or tools. The specialist directly reports to the Operations Manager and engages with the Operations Lead on day-to-day operational transactions.
You may send your application to recruitment@lexmark.com.
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