SALES SUPPORT REPRESENTATIVE

Business Area: Lead to Contract

Job Purpose/Mission/Summary

The Sales Support Representative will be responsible for supporting sales efforts of Lexmark’s field or face to face representatives. This role will be a key contributor in enabling Account Managers to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations and general problem solving. The role is within Lexmark’s Sales organization which is tasked with supporting sales efforts in both Channel and Enterprise customers.

Key Roles and Responsibilities:

  • Proactive Responsibilities:
    • Engage with appropriate teams and use relevant tools necessary to support customers.
    • Communicate with sales teams on areas of concerns from a partner or end-user.
    • Other general reseller’s specific tasks.
    • Understand Lexmark order, pricing and supply chain processes so as to provide insight and information to customers when needed.
    • Establish oneself as a valued resource that Lexmark partners can contact to receive information on Lexmark products, programs, pricing and value proposition.
  • Administrative Roles and Responsibilities:
    • Manage the assigned mailbox/es.
    • Provide product recommendations based on customer requirements.
    • Create, edit, monitor approval and communicate special bids (Traditional, MPS, Quickbid, Demo, Bid Desk) to relevant parties.
    • Create and edit flyers, presentations and other marketing materials of Territory Sales Managers (TSMs) for their meetings, trainings and other face to face activities.
    • Compile product blurb for the partner’s site/portal.
    • Entitle MPS Elite devices.
    • Manage and monitor cases in Dynamics from creation to closure.
    • Facilitate the resolution of technical support issues.
    • Process rebates claims (MDF, Special Bid, SLED).
    • Respond forecasting inquiries of account managers.

Education and Experience:

  • College Graduate
  • 2 years BPO work-related experience
  • Willing to work in GY shift

You may send your application to recruitment@lexmark.com.

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