ASSET MANAGEMENT SPECIALIST
Business Area: Global Services Support - Customer Data Management
Job Summary:
Responsible for the management of key MPS accounts by maintaining data accuracy in the relevant MPS systems. The individual should be able to resolve asset data management issues that will result in timely and accurate delivery of solutions (consumables + services). Responsibilities include generation of preliminary invoices for MPS accounts after thorough account level invoice validation. The Asset Management Specialist L1 works with cross functional teams and geography counterparts to follow through on deliverables impacting invoice timeliness and completion at an account level.
Key Roles and Responsibilities:
- Transacts Moves, Adds, Decommission or Change (MADC) asset data in the Siebel environment to support timely and accurate delivery of solutions (consumables + services) to customers.
- Generates BOXI reports and analyzes billing trends as part of the account level Invoice validation.
- Generates timely and accurate Preliminary Invoices for the MPS accounts.
- Creates complete and accurate billing reports as supporting details to the Customer Invoice.
- Acts and completes the tickets sent by internal team(s)/customer(s), external customer(s) and stakeholder(s), timely.
- Works with cross functional teams, Geography counterparts to follow through on deliverables impacting Invoice timeliness and completion at an account level.
- Validates MADC transactions prior to the billing period to better gauge the expected master invoice for the Customer.
- Monitors asset meter reads and device connectivity in Siebel as part of billing activities including the use of the Worldwide Asset Follow-up Report (WW AFUR), Business Intelligence and Analytics to resolve issues.
- Data loads devices on the account by following the asset acceptance process for both annuity and hardware by validating asset information from ship event and configuration part number (CPN) in SAP.
- Works with multiple worksheets through multiple-level sorting, data filtering, intermediate functions (e.g., VLOOKUP, IF, COUNT), pivot tables and manipulation.
- Resolves asset data management issues such as missing meter read, CPN, provider contract and invoice delay.
- Provides solutions to account related problems by recognizing and defining the problem, gathering relevant data for analysis, developing alternative solutions, and planning to solve problems by using qualitative and quantitative data and analytical tools.
- Maintains data accuracy by performing regular proactive maintenance through Entitlement and Provider Contract governances according to the account Managed Print Services (MPS) contract.
- Performs relevant ad hoc tasks that may be assigned from time to time.
Competencies, Skills, Knowledge, & Abilities:
- Strong analytical skills, significant Excel spreadsheet experience on advanced formulas and pivot table functions for data gathering AND analysis.
- Must be proficient in other Microsoft Office applications: Word, PowerPoint, Visio; knowledge on Access is a plus.
- Must have good typing skills.
- Excellent written and oral communications skills; Individual will need to constantly communicate with international counterparts and internal customers.
- Strong analytical skills using various problem solving methods and systems a must.
- Well-developed interpersonal skills. Ability to get along well with diverse personalities—mature—flexible.
- Pays attention to details regarding contracts, invoices and other work processes.
- Strong analytical, organization, and reasoning abilities.
- High energy level, outgoing, comfortable performing multifaceted projects in conjunction with normal activities.
- Ability to establish credibility and be decisive—but able to recognize and support the organization’s preferences and priorities.
- Strong focus on the customer and the operational aspects of the business.
- Sound administrative skills.
Education, Experience & Certifications Basic Requirements:
- BA/BS degree in Business Management, Engineering, Computer Science, IT or equivalent. Masters degree in Business Administration a plus.
- A minimum of 3 years operational experience in data analysis/management and the delivery of operations through the use of technology solutions including the use of Enterprise Resource Planning solutions.
- Experience with transactional operations execution to defined service level agreements and quality.
- Knowledge and experience in finance, business and economics. The individual will be involved in client invoice preparation.
- Background with distribution, logistics and order management processes.
- Sound administrative skills.
You may send your application to recruitment@lexmark.com.