Quocirca names Lexmark a leader in MPS for 12th year

Report Summary

Quocirca — the global market insight and research firm that defines leaders making significant investments in their service portfolio and infrastructure, supported by strong delivery capabilities — has recognized Lexmark an industry leader in managed print services (MPS). This is the 12th year that Lexmark has received the honor.

Quocirca defines leaders as having made significant investments in their hardware, solutions and service portfolio and infrastructure. In addition, they must demonstrate a strong vision for future strategy.

The report highlights Lexmark’s strengths in Managed Print Services:

• Global IoT platform. Lexmark’s single system provides complete visibility in one location – currently supporting 1.5 million devices under management.

• Sustainable focus. Sustainability is embedded into Lexmark’s MPS offering through a circular approach that includes energy-efficient devices. Many devices include reclaimed post-consumer recycled (PCR) plastic and onboard sensors to assess toner levels and service needs. 

• New hardware portfolio. Lexmark now offers a standardized A4 and A3 hardware range based on Lexmark technology. The new 9-Series A3 range uses modular assembly to support self-service and having few components helps reduce the likelihood of technical failure while also minimizing the service time required for repairs and maintenance.

• AI-driven predictive analytics. Lexmark uses data along with digital twin technology to power algorithms that support system uptime and availability. This predictive support approach to reducing IT burden is a key area of differentiation. 

• Secure by Design approach. This ensures that MPS engagements help organizations mitigate risks around device, document, and network security.