IT Business Analyst
The IT Business Analyst accountable for the delivery (quality and deadline) of analytics. This includes driving business and technical discussions to define/design/deliver analytics, stakeholder and business analyst communication, capability to work with global teams (Cebu, Kolkata, Geneva, Lexington). It does require an advanced understanding of business processes and a great knowledge of technical architecture around CRM migration from Siebel to D365. This position is focused on Service Analytics, which includes managed assets, service call metrics and predictive analytics.
Responsibilities:
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- Management of end-to-end analytics projects
- Follows process and project methodology, ensuring proper implementation and adoption
- Advocates continuous improvement including identification of opportunities, adoption of best practices and standards
- Assist the business leaders for change management, training, and communication to the user community in order to effectively use tools and systems
- Assist with partnering with business leaders to build Analytics adoption that align to business strategies and goals
- Coordination with cross regional teams
Qualifications:
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- 5-15 years related work experience
- At least 3+ years’ experience with:
- PowerBI
- SQL / SQL DB
- Data Warehouse / Data modelling
- Microsoft Dynamics
- Experience in Customer Services and/or Field Services area would be a plus
- Ability to organize information, manage tasks and projects to support business needs
- Demonstrated ability to interface effectively with intermediate levels of management
- Ability to flexibly accept dynamically changing priorities
Education/Training:
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- Bachelor’s degree or equivalent required
Knowledge, skills & abilities:
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- Ability to organize, prioritize work, meet deadlines, and work independently
- Ability to handle multiple projects and activities in a timely, organized manner
- Requires technical and management skills appropriate to the position
- Requires strong oral and written communication skills
- Must be a creative problem solver, flexible, proactive, and work in a fast paced, ever changing environment
- Ability to facilitate meetings and action plans
- Must be a strong team player
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