Looking for your order status? Experiencing issues with online ordering? Browse the answers below or contact support.
We understand that buying a printer is a big decision, and you might have questions or need more information. Contact Lexmark's Presales team at
1-800-LEXMARK (539-6275) Option 2 for assistance with any of the following:
Information about your order is available on Lexmark.com. To track your order, select “Order Status" from the home page. Then, enter your order number and email address when prompted.
Visa, MasterCard, Discover and American Express. We currently do not accept international credit cards. All transactions on Lexmark.com are secure and encrypted.
We will not bill your card until your order is shipped. This includes backordered or preordered items, as well as items shipped separately – we will bill your card only when each item is shipped.
The charge will appear on your credit card as: Lexmark.
This depends on your order, where you are ordering from, and where you are shipping to. We take care of it for you during checkout—immediately after you have entered your billing and/or shipping address, we will calculate any applicable sales tax and add it to your total for you to review.
We will credit sales tax for tax-exempt entities. Please email your receipt or order number and a copy of your tax-exemption form. Please also include an address matching your order's billing or shipping address. Email your certificate to ecomsupportna@lexmark.com.
To view and print your invoice, click "Orders" from the My Account page to access your order history.
We only accept credit cards for payment.
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
You may add a different shipping address during checkout.
Your card may have expired or reached its limit. Or a credit card computer, either on our end or your bank's end, may have encountered a machine error.
If you do encounter a problem, please contact your credit card provider's Customer Service for more details.
If the error persists, contact Lexmark customer service for assistance. Please give them any error message numbers you may have received and the order number from the shopping cart.
1-800-LEXMARK (539-6275) Option 2
Email: ecomsupportna@lexmark.com
MON-FRI: 8.00 a.m. to 9.00 p.m. EST
If you have created a free Lexmark.com account, you can always find all your orders by signing in and clicking My Account on any Lexmark.com page.
We can also help you find an order here . Just enter the required information.
You can also view order history by logging into the My Account page and clicking "Orders".
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