Robert Shoenberger from Industry Week talks to Lexmark’s Demetrios Karathanasis and Neil Feldman about the Lexmark IoT connectivity success story
WEBINAR [MP4 55:24]
Learn how Lexmark can help you deliver meaningful business value in as little as 90 days
Did you know that only 15% of device manufacturers offer predictive services, and just 7% provide products as-a-Service? It’s not surprising given that many IoT initiatives remain stuck in pilot mode due to operational hurdles and extended ROI timelines.
Harnessing IoT to convert device data into actionable intelligence is a challenging endeavor, but it can lead to measurable rewards. Over 20 years ago, Lexmark embraced this challenge, integrating IoT into its product line to mine actionable, real-time data.
Using IoT technology, Lexmark has created a global managed services business that autonomously generates 80% of support tickets, increased profitability by 25% and boosted recurring revenue by 40%.
In collaboration with IndustryWeek, Lexmark experts discuss how they leveraged IoT to transform their business and how other manufacturers can do the same.
In this webinar, you will learn how to:
With their deep experience and proven success, Lexmark is well positioned to guide other manufacturers on their IoT transformation journey. Watch the recorded webinar above to learn more.
Learn how you can drive business value faster than you thought possible.
Phil Carter is director of IoT and managed services at Lexmark, focusing on the company’s strategy, development and management for its Internet of Things (IoT) and managed services businesses. Since joining Lexmark in 1998, Carter has held leadership roles across the company, including in R&D and global services, where he led teams that developed Lexmark’s predictive service and data analytics capabilities; manufacturing and product engineering; supply chain; and cross-functional product delivery. He holds a bachelor of science degree in mechanical engineering from the University of Tennessee, Knoxville. He is also a graduate of the University of Michigan Stephen M. Ross School of Business leadership program.
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