[Security][Fix] Cloud Fleet Management (AB98906)
Updates to resolve vulnerability associated with CVE-2021-44228.
Printer Enrollment Tool v2.7.0-2
Fleet Agent v1.2.46
Update to resolve non-security relate issues.
Fleet Agent Printer Support Library v1.2.69
[Fix] Cloud Fleet Management Update (AB94195)
Update CFM services and Printer Configuration Agent to improve IoT connectivity with Lexmark Cloud.
Printer Configuration Agent:
Release of Printer Configuration Agent v3.0.23
Added connection retries to connect to the IoT Hub.
Added IoT Hub connectivity status in PCA embedded web server.
Fleet Management Portal:
Added error message related to IoT connection failures.
Improved resource library performance for large number of resources
[Maintenance] Platform Maintenance (AB96291 and AB96495)
Database cleanup and 3rd-party software updates
[Fix] Cloud Services Dashboard Update (AB97744)
Fixed a user login issue seen when logging in from the initial account creation email.
[Fix] Cloud Print Management Updates (AB96122)
Fix for issue causing the Quota Assignments page to continually show “Loading”.
The deprecation date for the legacy e-mail addresses used for Print Management E-Mail Submission has been extended to 3 January 2022.
[Fix] Analytics Update (AB87888)
Improved the processing of Analytics event messages.
[Feature] Cloud Fleet Management – Local Agent (AB66140)
The Local Agent is a new Fleet Management agent for managing USB-connected printers through Cloud Fleet Management. Joins the Native Agent, Fleet Agent, and Printer Agent as a CFM Agent.
The Local Agent is an application configured and installed on a host computer that has USB-attached printers. It enrolls locally attached printers from Lexmark to LCS. Uses Internet of Things (IoT) connection to communicate with Lexmark Cloud Services (LCS).
For more information, see:
[Feature] Cloud Print Management: Universal Print (AB87772)
Allows CPM to integrate with the Universal Print infrastructure hosted from Microsoft Azure.
Adds a new print job submission path into CPM.
[Enhancement] Cloud Print Management: Print Clients Tab (AB87772)
Redesign of the Client Download tab within the Print Management portal to a new Print Clients tab to allow for future expansion and new submission clients.
For more information, see:
[Feature] Cloud Fleet Management: Scheduling Firmware Updates (AB79674)
A new Cloud Fleet Management feature for Scheduling Firmware updates is now available. It provides the option to schedule a firmware update task in addition to the current update firmware now functionality. A specific date and time can be specified to update the firmware on one or more printers.
For more information, see:
[Maintenance] Cloud Authentication Application Updates (AB87374)
Maintenance updates
e5 and later: v5.6.28
e3 and e4: v2.6.21
[Fix] Fleet Agent Update to v1.2.40 (AB90716)
Update Fleet Agent to correctly set the status of processed tasks.
Fleet Agent: v1.2.40
Printer Support Library: v1.2.67
[Enhancement] Cloud Print Management (AB87049)
Update to Guest Print to remove case sensitivity from e-mail processing.
[Enhancement] Copy, Scan, and Fax Counters for Cloud Fleet Management (AB79664)
Counters for Copy, Scan, and Fax are now shown in the Cloud Fleet Management portal. Counters can be added to custom Views on the Printer Listings page. The Counters are also shown in the Meters section on the Printer Details page.
The following Agent versions are required to retrieve copy, scan, and fax counters.
Native Agent: v1.1.0
Included in firmware, xxxx.075.281 scheduled to release mid-October 2021.
Fleet Agent: 1.2.36
Printer Agent: 3.0.19
[Enhancement] Printer Agent support for IoT (AB79664)
Printer Agent version 3.0.19 supports Lexmark’s continued investment in Internet of Things (IoT) technology. The Printer Agent joins the Native Agent and the Fleet Agent in their use of IoT technology and CFM’s progression to a full IoT implementation. The Printer Agent has been enhanced to use IoT technology as the default path to send Asset Inventory (meters, counters, and supplies data) to CFM.
Note: The Printer Agent will revert to the prior https interface if IoT access is blocked.
To allow the Printer Agent to use the IoT interface, these additional IoT hosts must be added to existing firewall or proxy Allow Lists.
iss.lexmark.com
apis.iss.lexmark.com
prod-lex-cloud-iot.azure-devices.net
prod-westeu-lex-cloud-iot.azure-devices.net
For a complete host list, see
Lexmark Cloud Services: Security and Privacy White Paper
Lexmark Cloud Services: New and Changed Functionality document located at
[Feature] Guest Print for Cloud Print Management (AB81673)
Guest Print for Cloud Print Management (CPM) provides organizations with the option of allowing guests of their organization to submit and securely release print jobs at any Lexmark device supporting CPM PIN release. All e-mail submissions from registered and guest users of the organization will use the same organization-specific e-mail address. No additional infrastructure is required.
Guest users receive a PIN for releasing their print job in response to the e-mail submission. Guest users only have ability to release their submitted print jobs. They do not have access to the Lexmark Cloud Service portal or CPM portal.
Note: The CPM Organizational Policy for e-mail submission will be disabled for all organizations. A Print Release Administrator must re-enable it if used in their organization. When e-mail submission is enabled, an organization-specific e-mail address must be chosen. For more information see
For Enterprise Customers:
For Channel Partners:
Note: The organization-specific e-mail address is case-sensitive. The email address used to submit print jobs must match the case as set by the Print Release Management Administrator. The case-sensitivity requirement will be removed in an upcoming release.
[Fix] Print Release eSF Application (AB83475)
Resolved an issue (EV659786) with blank screens that could occur when a job was interrupted due to supplies or jams.
e3 and e4: v2.6.19
[Fix] Account Management Service (AB84930)
Fix for an issue that was preventing some users from being able to view more than the first page of users in Account Management.
[Incident] Communications from devices using IPv6 were failing. (INC0699543)
Some Cloud services were not correctly handling IPv6 headers following the migration to Front door. The incident was resolved by updating the affected services. This issue only affected devices using IPv6 rather than IPv4.
Incident start: 26 September 2021, 14:00 UTC
Incident end: 27 September 2021, 17:00 UTC
[Enhancement] Root Cert Updates (AB82187)
Updates have been made to the root certificates used by Lexmark Cloud Services. Printer applications must have the minimum versions listed below installed to communicate with Lexmark Cloud.
· Printers enrolled in Cloud Fleet Management (CFM) using the Printer Agent require the following minimum version of the Printer Configuration Agent. Printers with older Printer Configuration Agent versions must be re-enrolled in CFM.
· Printer Configuration Agent (all generations): 2.1.20 or later
· Printers using Cloud Print Management (CPM) require the following application minimum versions. Printers with older application versions can be updated by redeploying a configuration containing the CPM bundle from within CFM.
· Cloud Authentication (current firmware generation): 5.4.12 or later
· Cloud Authentication (all previous firmware generations): 2.4.16 or later
· Device Usage (all generations): 2.3.9 or later
· Print Release (current firmware generation): 5.6.3 or later
· Print Release (all previous firmware generations): 2.2.9 or later
[Fix] Analytics: SQL Update for Printer Hardware Statistic Report (AB83692)
Corrected an inconsistency between "Hardware Impressions" and "Lifetime Impressions to Date" for some printers. This update only applies to the North American (US) Data Center.
[Fix] Cloud Fleet Management for Mobile (AB84506)
Corrected an issue where the organization selector for the Individual Organization option was not showing the list of available organizations when using the Mobile interface for Cloud Fleet Management.
[Fix] Analytics: SQL Update for Printer Hardware Statistic Report (AB82757)
Corrected an inconsistency between "Hardware Impressions" and "Lifetime Impressions to Date" for some printers. This update only applies to the European Data Center.
[Maintenance] Badge Service Update (AB82668)
Fixed an issue (EV672368) related to user administrators trying to edit users when PIN was selected as a login option.
[Enhancement] Printer Enrollment Tool Agent Selector (AB80463)
The update will introduce a ‘Printer Enrollment Tool (PET) Agent Selector’. The Agent Selector will allow you to choose the Agent, either the Native Agent or Printer Agent, for enrollment of the current generation of Lexmark printers to LCS. For new installations of the PET, the Printer Agent will be the default.
[Enhancement] Package Builder (AB78262)
o Fixed problem logging into Package Builder with browser set to a language other than English.
o Added support for getting a list of serial numbers associated with an activation code.
[Fix] Analytics: Printer Hardware Statistic Report (AB77937)
Improved performance of the analytics service. Device updates will be included in Analytics reports more quickly.
[Maintenance] Cloud Authentication eSF Application (AB78162)
Maintenance updates
e5 and later: v5.6.25
e3 and e4: v2.6.19
[Fix] Print Release eSF Application (AB75027, AB78162, and AB78370)
(EV630549) PE Issue: 900.36 Firmware Error on X950
Support for the display, print, and/or deletion of 150 or more print jobs on the printer.
e5 and later: v5.10.15
e3 and e4: v2.6.17
[Maintenance] Document Accounting, Device Usage eSF Application (AB78162)
Maintenance updates
v2.4.16
[Maintenance] Keyboard Emulation Reader Driver (AB78162)
Maintenance updates
v2.4.14
[Maintenance] Omnikey 5427ck Reader Driver (AB78162)
Maintenance updates
v1.2.13
[Fix] Fleet Management Integration Service Update (AB79060)
(EV671680) LCS: Cloud Integration is returning null values except for SN
[Feature][Fix] Print Release Clients (AB73575)
Lexmark Print Management Client for macOS, v1.1.1454
o Integrate new version of UPD
· Color: v1.0.70
· Mono: v1.0.67
o Fixed issue where jobs are stuck in processing
o Added Apple M1 support
o Updated Parser Library for OpenJDK
Lexmark Print Management Client for Windows, v2.3.995.0
o Integrate UPD v2.15.2
o Adding automatic retrieval of web proxy address.
o Added finer control and enhanced debugging capability for server certificate validation.
o Updated Parser Library for OpenJDK
o Digital signatures have been added to the LPMC services and components
[Maintenance][Fix] Fleet Agent Updates (AB72238)
o Fleet Agent v1.2.32
· Third-party library updates
o Printer Support Library v1.2.64
· (EV666091) Fleet Agent: Kyocera printer does not show page count in CFM
[Feature] Dashboard Cards for Fleet Management and Print Management.
Three new Dashboard cards have been released for the Lexmark Cloud Services portal. Two for Fleet Management and one for Print Management.
Fleet Management Dashboard Cards (AB72608)
These cards are available to users with the Fleet Management Administrator role.
Fleet Agent Status
Displays the status for Fleet Agents in Lexmark Cloud Services.
Printer Communication Status
Displays the current communication status for all printers enrolled in Lexmark Cloud Services.
Print Management Dashboard Cards (AB75982)
My Quota Remaining
Displays the number of pages remaining for the user in the current quota cycle.
This card is available to users with one or more of these roles: Print Release Management User role, Hybrid Print Management User role, Print Release Management Administrator role, or the Hybrid Print Management Administrator role.
[Fix] Lexmark Cloud Print Management for Chrome, v1.2.0.114 (AB72611)
A new version of Lexmark Cloud Print Management extension for the Google Chrome OS and the Google Chrome browser, Lexmark Cloud Print Management for Chrome v1.2.0.114, has been published in the Chrome Web Store. This version provides compatibility with future updates of the Identity Management Services.
[Feature] Release of Native Agent (AB66612)
The Native Agent joins the Fleet Agent and the Printer Agent as a third means of enrolling and managing printers through CFM. It is incorporated in IoT-native printer firmware and enables Lexmark devices to connect directly with Lexmark Cloud Services using IoT services. It does not require the installation of any other software or applications. It works with the current generation of both solution-capable and non-solution Lexmark printers. Firmware xxxx.075.xxx or higher is required. The Native Agent will ship standard on all new, current generation Lexmark models. Existing models of the current generation will require a firmware update.
A new version of the Printer Enrollment Tool (2.6.0-2.14180) is available for support of the Native Agent.
[Feature] Additional supplies information
Additional supplies information is available for display on the Printer List page in the Cloud Fleet Management portal. Columns can be added to Printer List page views that show the percentage remaining for each supply item.
For more information, please see the Lexmark Cloud Services New and Changed Functionality document.
Announcement of Upcoming Native Agent Release on 7.30.2021
[Feature] The Native Agent joins the Fleet Agent and the Printer Agent as a third means of enrolling and managing printers through CFM. It is incorporated in IoT-native printer firmware and enables Lexmark devices to connect directly with Lexmark Cloud Services using IoT services. It does not require the installation of any other software or applications. It works with both solution-capable and non-solution Lexmark printers. The Native Agent will ship standard on all current generation Lexmark models and can be added to existing models of the current generation through a firmware update to xxxx.075.xxx or higher. For more information, please see the Lexmark Cloud Services New and Changed Functionality document.
[Enhancement][Feature] Package Builder Updates (AB19922)
Migrate Package Builder to the Microsoft Azure cloud computing platform.
[Enhancement][Feature] Package Builder Updates (AB19922)
Update the user interface of Package Builder
[Security][Maintenance] Performed maintenance and security activities on Cartridge 2FA services.
[Fix] (Incident # 662229) Bind Cloud Connector cert server to the gateway URL for backwards compatibility.
[Fix] (Incident # AB47750) Lexmark Print Management Client (LPMC)- Custom queue name not correctly honored and prevents the support of Lexmark Driver Configuration files on Windows.
[Fix] (Incident # AB47876) Remove the driver suffix from custom queue name.
[Maintenance][Security] Performed maintenance and security activities on Cloud Connector services.
[Fix] Analytics Service - Invalid Dates
o Incident # 657846: Inconsistent CFM reporting
o Incident # 660226: LCS Analytics: Printer Hardware Statistics have incorrect values
[Enhancement] Additions to the Cloud Fleet Management (CFM) portal
A Home Screen Customization option has been added to the Printer Details page in the CFM portal. This provides the ability to customize the location of icons on the printer’s home screen.
Note to Administrator: To utilize this new functionality, the Fleet Agents and Printer Agents must be updated to the latest versions.
[Security] [Fix] Performed security and minor fix activities on the Cloud Fleet Management services.
[Fix][Maintenance][Security] Performed maintenance, minor fixes, and security activities on Analytics Services.
[Maintenance] Performed maintenance and security activities for Lexmark Cloud Services.
[Enhancement] Additions to the Cloud Print Management portal:
Ability to create custom print queue names for use by the Lexmark Print Management Client for Windows and macOS.
Display of the email address for print job submission.
[Maintenance] Increased our Cloud capabilities in the EU data center by adding additional hardware support.
An incident was observed Monday 4/26/2021.
The issue affected US data center users. Some users may have experienced interrruptions in reporting services being at 17:00 UTC. We increased our Cloud capabilities by additional hardware support. The incident was resolved at 20:30 UTC.
[Fix] Address customer issue (Incident #652554): Update CDCL to handle "dummy" serial number.
[Maintenance] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
[Enhancement] Added administrative option (Enable Client Download page) in Organizational Policies of Cloud Print Management.
[Enhancement] Added Admin Login feature to Cloud Authentication eSF App.*
[Fix] Address customer issue (Incident #s 649271, 652334): Printers not communicating with Cloud.*
[Fix] Address customer issue (Incident # 642226): Device goes to sleep mode and not wake up.*
* Note to Administrator: Redeploying an existing configuration which contains the Cloud Print Management applications will update the device to include these.
[Fix] Address customer issue (Incident # 657829): Lexmark Print Management Client does not prompt user to log in when refresh tokens expire.
[Maintenance] This notification only affects Cloud Print Management users with pre-2020 client software using hybrid job storage. Customers using the Cloud Print Management option to store print jobs in the cloud are NOT impacted.
Lexmark is ending support for the older (pre-2020) v2 hybrid Cloud Print Management protocol. This protocol is used by the Lexmark Print Management Client (LPMC) from Windows or Mac workstations. Customers using v2 hybrid should update to the latest LPMC and v3 hybrid (which was made available in January 2020) which offers better performance and supports document accounting in Lexmark Cloud.
The updated version of the LPMC client software is available on the Print Management > Client Download page.
This was completed on March 28, 2021
[Maintenance] Performed maintenance and security activities for migrating Lexmark Cloud Services to the Microsoft Azure cloud computing platform. This completes our Azure migration.
[Fix] Address customer issue (Incident # 657015): Adding Indices to Supply Levels table to improve performance.
[Maintenance] Performed maintenance and security activities for migrating Lexmark Cloud Services to the Microsoft Azure cloud computing platform.
[Maintenance] Performed maintenance and security activities for migrating Lexmark Cloud Services to the Microsoft Azure cloud computing platform.
[Maintenance] Performed maintenance and security activities to begin migrating Lexmark Cloud Services to the Microsoft Azure cloud computing platform.
[Maintenance][Security] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
[Maintenance][Security] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
[Maintenance] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
[Maintenance][Security] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
[Fix] Address customer issue (Incident # 632369): Unable to release hybrid jobs on Windows when proxy is required
[Fix] Address customer issue (Incident # 644137): Resolved Hybrid jobs marked Unavailable in CPM queue
[Maintenance][Security] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
[Maintenance] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
[Fix] Address customer issue (Incident # 651012): report loading issue with the Print Activity grid on the Print Activity report.
[Maintenance][Security] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
[Maintenance][Security] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
[Fix] Addressed the macOS Big Sur printing issue by updating the Lexmark Print Management Client (LPMC) for Mac.
[Maintenance][Security] Performed maintenance and security activities for Lexmark Cloud Services and Cloud Fleet Management.
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