Claims Automation

Lexmark Claims Automation gives you the means to accelerate and automate standard claims processing. It helps you build in business rules that identify and escalate complex cases to the appropriate adjusters. The resulting increases in operational efficiency help drive down costs and increase customer satisfaction.

This solution provides document management capabilities that connect claims examiners and processors with critical information. It handles both structured and unstructured documents such as first notice of loss (FNOL) documents, claims documentation, reports and other materials needed to help provide timely service to claimants with ease.

Plus, Perceptive Process Mining from Lexmark lets you automatically collect and quickly analyse system activity to visualise what’s actually happening in your claims process, providing valuable information you can use to achieve greater efficiency and compliance.