IoT and interactive analytics help Lexmark stand out in MPS, Quocirca says
‘Significant differentiator’: Quocirca Analytics Landscape, 2024
Executive Summary
“Analytics are the foundation of an effective MPS engagement,” the global market insight and research firm Quocirca says in its Analytics Landscape, 2024 report. Harnessing data enables managed print services (MPS) providers “to deliver improved business outcomes for their customers.1”
Identifying Lexmark as a leader in MPS, Quocirca said Lexmark’s position is “underscored by its a comprehensive and innovative analytics platform which provides advanced visualization and customization of data insights across print and scan environments.1”
Among Lexmark’s highlights in the report:
• IoT and Interactive Analytics: Lexmark’s use of IoT and Interactive Analytics, combined with AI and machine learning, enables predictive support algorithms for remote fixes and proactive consumables management. “Lexmark’s use of IoT and interactive analytics is a significant differentiator.1”
• Lexmark Global IoT System: Lexmark’s single global IoT system manages 1.5 million devices under MPS contracts worldwide, providing real-time fleet and device-level visibility and analytics across all geographies. “This data-driven approach provides customers with real-time, interactive insights into their print ecosystem, promoting better decision-making and digital transformation.1”
• Comprehensive assessment services: Lexmark offers a broad range of assessment services, including business processes, security, workflow, and fleet optimization and performance.
• Sustainability initiatives: Lexmark’s “innovative1” Smart Refresh program uses data to replace only the printers and MFPs in a customer’s environment that are truly at the end of their useful life. Plus, product lifecycle assessments showcase the sustainability benefits customers can achieve by using Lexmark’s services.
Lexmark is “a reliable partner for clients looking for a data-first MPS that helps them operate a more efficient, secure, sustainable print environment.¹”
Louella Fernandes
Director, Quocirca
Lexmark MPS helps your company work smarter, not harder.
1 Quocirca Analytics Landscape, 2024
About Quocirca
Quocirca is a global market insight and research firm specializing in the convergence of print and digital technologies in the future workplace. Since 2006, Quocirca has played an influential role in advising clients on major shifts in the market. Its consulting and research are at the forefront of the rapidly evolving print services and solutions market, trusted by clients seeking new strategies to address disruptive technologies.