Keep your business running smoothly with
Lexmark Predictive Support
Ensure uptime with support that pairs advanced technology and sophisticated algorithms
Printing and scanning device failures can severely interrupt your business, costing you time and money. And many managed print services (MPS) providers are reactive, providing support only after a device fails. Their technology can’t anticipate failures.
Lexmark offers a better way through advanced technology.
We know that the best service experience is to never need service at all. We help realise that vision with three important components of Lexmark Predictive Support:
Predictive Service
Reduce your downtime from unanticipated device failures
Using sophisticated technology to evaluate your print environment, Lexmark takes action on a device before it fails and disrupts your business—and often before you even know there’s an issue.
Reduces help desk calls by 25%
Decreases call time by 50%
Increases remote fix up to 70%
Proactive Consumables Management
Receive just-in-time supplies delivery through streamlined automation
Unlike some vendors, we don’t rely on spreadsheets and human intervention that create errors and delay for your supplies management. Instead, Lexmark automatically replenishes your toner and other supplies using sophisticated algorithms and artificial intelligence.
Saves time by eliminating your need to manually order supplies
Improves inventory management by removing the need to carry supplies
Reduces waste by optimising supply inventory
Proactive Device Notification
Keep support and supply status at your fingertips
Notifications about service and supplies replenishment are provided directly to your devices to alert users. Users stay informed, preventing unnecessary calls to the help desk.
Provides transparency and visibility in the service process
Prevents unnecessary help desk calls, freeing your IT team for value-added tasks
Improves end-user satisfaction with timely updates and alerts
Lexmark MPS Predictive Support can result in consistent and cost-saving device support that stands out from the competition.