Lexmark Smart Document Capture for Insurance

Processing paper-based forms and documents is a challenge, especially when those processes span across multiple people, departments and locations. Lexmark Smart Document Capture enables your employees to scan and digitise paper applications and documents from the point of origination—like an agent’s office or other field location—for anytime, anywhere retrieval and access. This means opening accounts, claims processing and serving customers is made easier with fewer manual steps.

Insurance employees often spend a great deal of time manually processing paperwork, and then correcting the errors associated with keying in data. These processes are expensive and slow, at times requiring multiple days to complete, and keep you from completing customer requests in a timely and effective manner. Smart Document Capture enables you to digitise manual tasks and reduce redundancies for greater productivity. By leveraging the Lexmark MFP platform in insurance offices to easily capture documents, you’ll drive greater efficiency and speed, and reduce the cost of document processing.

The painstaking job of protecting confidential information and enforcing standardised processes can reduce workflow efficiencies across the enterprise. Even worse, a security breach can expose your organisation to significant regulatory fines. Smart Document Capture makes it possible to capture paperwork from the point of receipt to eliminate document loss and ensure you’re gathering all required data from the beginning. And since information is converted from paper to digital, you’ll be able to employ stronger security measures, facilitate storing and archival, and conduct searches and audits effortlessly.

No two insurance organisations are alike. Your processes, systems and information requirements are unique to your goals and objectives, and a rigid, one-size-fits-all solution just won’t do. That’s why Lexmark built Smart Document Capture to be agile and customizable: when it comes to choosing what’s right for your organization, you get to decide what level of capture intelligence best meets your specific needs. In addition, our versatile integration options ensure flexibility in your infrastructure and allow you to tightly connect business processes and systems.