Help Desk Services

Everyone looks to the Help Desk for assistance. But who helps the Help Desk? Lexmark does.

As part of our Managed Print Services offering, Lexmark offers a wide range of Help Desk services.

If your organization cannot or simply doesn’t want to support a high-quality help desk operation, Lexmark is ready to step in and provide a comprehensive help desk solution where we handle all calls related to covered output devices and provide the necessary service.

Or, make your existing Help Desk more responsive and efficient with Lexmark’s Help-Desk Trouble Ticket Integration. We’ll capture critical device alerts and automatically enter them directly into your help desk system so your Help Desk staff can stay up to the minute on the status of your output infrastructure.

A third option is Lexmark Help Desk to Help Desk Integration (H2HI) that integrates your Help Desk system with the Lexmark Technical Support Center to instantly and accurately transfer data associated with a service call between systems. The result of automating this workflow? No error-prone manual rekeying of call details. More accurate service requests. Reduced call-handling time. And improved call closure reporting. 

Benefits of Help Desk Services

• Lexmark Managed Print Services offers several levels of service to meet your organizations unique needs.
• Lexmark provides complete outsourcing of your Help Desk operation.
• Lexmark Help-Desk Trouble Ticket Integration frees up your Help Desk staff to concentrate on providing top-notch service.
• Lexmark Help Desk to Help Desk Integration delivers more accurate service requests and reduced call handling times.